Location
UNSW Business School, The University of New South Wales
Image: Person standing in front of a chalk board
The aim of this workshop was to provide a deeper understanding of, and to propose solutions to, consumer confusion in financial decision making.
Recent public inquiries have exposed the high personal and societal costs of mis-selling of financial services. Clearer, confident financial choices can improve financial well-being, reducing mis-selling and its consequences. Covering topics that range from retirement savings and investments, consumer credit, and residential mortgages, this workshop addressed urgent and far-reaching issues.
The workshop synthesized the available evidence from different disciplines. It explored ways to empower consumers to make confident financial decisions, to protect themselves against mis-selling, increase efficiency, and rebuild trust in the financial services industry.
